24/7 Response · Insurance Documentation
Tree on the house. Limb through the garage roof. Driveway blocked before a work day. When it can't wait for business hours, we answer — around the clock, every storm season.
Before any tree gets touched, the safety questions come first. If a tree or limb has brought down wires — or is even touching them — stay far away and treat every line as live: that's a call to 911 and Eversource before it's a call to us. If a tree has punctured the roof, keep people out of the affected rooms; structural loads shift. Once people are safe, call us and we'll take it from there — including coordinating the order of operations when utilities have to act first.
We document everything for your claim. Emergency work usually becomes an insurance conversation. You'll get photos before and after, an itemized invoice, and a written description of the damage and work performed — the package your adjuster actually wants.
When a nor'easter or tropical remnant rakes Buzzards Bay, calls arrive in waves and we triage by danger: occupied structures first, access second, standing hazards third. Crews run extended hours through the event and the days after. Two things help you get faster service: call as soon as it's safe (earlier calls get earlier slots), and have photos ready if you can take them safely — accurate dispatch beats a second assessment trip.
And a candid word about storm-chasers: after every major blow, out-of-state trucks appear on South Coast streets offering cash-only work with no local address and no insurance certificate to show. Whoever you hire — us or anyone — ask for proof of liability and workers' comp before a saw starts. An uninsured crew's injury on your property can become your problem.
Outside storm events, typically same-day for true emergencies. During major storms we triage — trees on occupied homes come first — and we'll give you an honest window when you call, not a promise we can't keep.
Generally, your homeowner's policy covers damage to your property regardless of where the tree was rooted — unless the neighbor knew the tree was hazardous and ignored it. We document the tree's condition either way; it matters for exactly that question.
Yes — stabilization is often the smart move at 11pm: remove the immediate danger, tarp-ready the roof area, and complete the full removal and cleanup in daylight. You pay for what the situation actually needs.
We provide the documentation — photos, itemized invoice, written scope. You file the claim, and if your adjuster has questions about the work, they can call us directly.
New Bedford, Dartmouth, Fairhaven, Acushnet, Mattapoisett, and the South Coast. Emergencies answered 24/7.
Call (508) 555-0164